"outpatient"

About: Royal Orthopaedic Hospital

Waited 2:30hrs to see Dr for 5 mins. Needed Cray on the day, with foresight this could have been prearranged. Poor system- car park charges was the only satisfied customer today.

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Responses

Response from Royal Orthopaedic Hospital

Dear Anonymous Outpatient Thank you for telling us of your experiences on Friday; I am sorry to learn of the delays and would agree that this is not acceptable. We are in the process of revising our processes and systems so that most of our patients who have an outpatient appointment will also have a pre-booked appointment for imaging although we are not there yet. If we can be of any help or assistance to you please don't hesitate to contact myself or my colleague Michelle French on 0121 685 4128 or roh-tr.pals@nhs.net with best wishes Claire Williams, Patient Relations Manager

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