"Sorely disappointed"

About: Wythenshawe Hospital

My father is currently a patient In the hospital after being diagnosed and treated electively for a aortic aneurysm , from being diagnosed and the treatment he recieved ie.. Tests investigations and treatment leading up to the surgery I felt grateful and happy he was getting the best and wythenshaw was the right place to be. My opinion was soon to be changed the day he was to be admitted he had to ring the ward in the morning on doing so no bed, try again later, dad rang 4 times that day and each time told some one will ring you, no one rang until 8pm that evening we live an hour away from the hospital, that being said I didn't think it was right to not keep some one informed throughout the day, I myself am a. Nurse and I'd taken annual leave that afternoon to get dad there for 4pm When we did get to the short stay ward were he was to be admitted due to bed shortages we were left for an hour without anyone coming to say hello, introduce themselves or give us any information etc... By this time it was 10pm and I had to go and hunt for some one to get numbers and info etc regarding the following day (surgery) the care after this ward ie theatre and ICU has been fantastic the nurses in ICU were great and dad had 1st class care. However not the case on the ward he's now on we arrived last night to my dad having 20mins earlier been discharged from ICU we found him upset agitated and quite frankly down right annoyed, he'd been put in a bay of 4 for (close monitoring) no monitors on him at all and he was behind a curtain in a chair on his own, whilst the patient in the next bed shouted expletives,screamed ,and caused chaos, whilst I understand the patient in the next bed had to be dealt with and the situation calmed I felt it wrong that my father had just left ICU and left like this, I observed a number of other things I didn't deem appropriate and left last night with my mum and sister feeling sick because we had to leave him there, I rang this morning to see if dad had managed to sleep and was ok to be given various information about him before I was even asked who I was, I'm left feeling very down hearted and am quite frankly dreading our visit tonight this has been a tough enough time without then going home and continuously worrying, we shall see what the next few days bring?!

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Responses

Response from Wythenshawe Hospital

We are sorry to hear of your father's experience and would like to investigate the concerns that you have raised. In order to do so, we need further information and I would be grateful if you could contact the Patient Experience Manager on 0161 291 5381 in order for us to respond personally to your concerns. Kind regards Patient Experience Manager

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