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A&E

Story from nhs.uk

"A&E"

About: Royal Bournemouth General Hospital

I came into A&E on 13 August with an ankle priblem. U was seen in the allotted time and I cannot praise your staff highly enough. I was taken into the minor injuries room. The Doctor introduced himself and was very good at putting me at ease when I was in so much pain. The two Health care assistance I met are a credit to your department and put me at ease as I was put into plaster by one of them. I have had some bad experiences in hospital before but your team on Wednesday has restored my faith.

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Responses

Response from Royal Bournemouth General Hospital 9 years ago
Royal Bournemouth General Hospital

Submitted on 15/08/2014 at 15:49
Published on nhs.uk on 16/08/2014 at 04:00

Dear ‘Fluffycat1’ Thank you for taking the time to share your experience with us and I am so pleased that you were attended to so efficiently. It is good to hear that the staff were able to put you at your ease, especially after having had a negative experience previously in a hospital. I have passed on your kind comments to the department to be shared with the staff who, like me, wishes you a speedy recovery to your ankle problem. Kind regards Sue Mellor Head of Patient Engagement

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