"Common courtesy?"

About: Arrowe Park Hospital

Had a phlebotomy appt today at 11.20am in the walK in centre. After a 14hr fast the appt was delayed by an hour which I can understand was probably down to demands on the service. What I was perplexed by was the lack of acknowledgment or simple apology for the lateness by the member of staff taking the blood. When mentioned, she just shrugged which I felt was simply rude. I should say that the vast majority of other staff at this hospital I have found to be very caring and professional.

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Response from Arrowe Park Hospital

Thank you for your comments. We are sorry to hear about your negative experience at the Walk-in Centre at Arrowe Park Hospital. Whilst the Walk-in Centre is located on Arrowe Park Hospital grounds, we do not run or manage the centre. Wirral Community NHS Trust is responsible for this facility and we will pass on your comments to the Trust.

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