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Care Opinion

Eye Department

Story from nhs.uk

"Eye Department"

About: Royal Bournemouth General Hospital

The outpatient appointment is fast and efficient with friendly and welcoming staff, both admin and clinical. The ophthalmology consultant is helpful and easy to talk to and Admissions manager is efficient and charming. Everyone, makes a worrying experience very easy and relaxed. The day case procedure is equally efficient, with everyone showing a real interest in individuals and making the surgery comfortable and fear free. A marvellous example of healthcare. Thank you

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Responses

Response from Royal Bournemouth General Hospital 9 years ago
Royal Bournemouth General Hospital

Submitted on 15/08/2014 at 11:38
Published on nhs.uk on 16/08/2014 at 04:00

Dear Anonymous I thank you for your summary of the experience you have had in our Ophthalmology Department. It appears that your whole experience has been smooth and efficient and a credit to the way the departments work so well together. I am pleased to hear that all the staff you encountered were friendly and welcoming and were able to put you at ease during your procedure. I wish you a very speedy recovery and please know that I will share your kind words with the departments and I thank you again on their behalf. Kind regards Sue Mellor Head of Patient Engagement

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