"The A&E staff were good natured ..."

About: University College Hospital

(as the patient),

What I liked

The A&E staff were good natured and professional, especially the paediatric nurse and doctor. It helped that it wasn't too busy (saturday PM). They both tried to put my nervous toddler at ease. The wait was much shorter than I expected and the experience much better - all that a health service should be...

What could be improved

Only to have alcohol gel in the dispenser at the front door of the A&E room.

Story from NHS Choices

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Response from University College Hospital

Thankyou for your comments.

If you would like feedback on your comments please contact our Patient Advice and Liaison Service Opening times Monday to Friday 9am - 4pm (excluding public holidays) Tel No 020 7380 9975 (24hr answering machine)

Fax: 020 7691 5806

Email: pals@uclh.nhs.uk

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