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Im still an inpatient but i can ...

Story from nhs.uk

"Im still an inpatient but i can ..."

About: Lister Hospital

(as the patient),

What I liked

Im still an inpatient but i can confirm that after complaining to the matron i was moved. Im a 30 year old female and after waiting to be wheeled to the shower for 6 hours i fell in the in the shower room i was naked on the floor as i could not get myself up due my injury. The nurse stood there with the door open telling me to get up whilst visitors were looking at me. Also dried patients blood all in my bay, and feces on the curtain. As i said i was move up to the 10th floor but yesterday i fell in my bay i pulled the red cord even chucked stuff at the wall but i waited nearly 1hour before help came. This hospital has got shockingly bad it is disgusting

What could be improved

better cleaners i told nurses and cleaners that when i fell on the floor i noticed several tablets under patients beds, they are still there. Staff with a bed side manner, and staff to don't stand around laughing at patients. More training more vetting.

Anything else?

The food is beyond belief nasty.Unable to put it into words.

I work for the NHS and im ashamed

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Responses

Response from Lister Hospital 15 years ago
Lister Hospital

Submitted on 25/02/2009 at 08:55
Published on nhs.uk on 26/02/2009 at 04:04

We are very concerned at your comments and as you work for the NHS, you will be aware of the importance that these issues are investigated thoroughly. This is why we would encourage you to make a formal complaint about your care while at the Lister.

Doing this is very simple, as you can raise these issues electronically with the Trust's complaints team by sending an e-mail to: patcomplaints.enh-tr@nhs.net. Once received, your compliant will be investigated in full, which will result in a detailed response being shared with you by the Trust's chief executive.

We really do hope that you will be willing to make a complaint as the issues you raise are too important to be ignored.

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