"Physio was working in the dark awaiting results which came too late"

About: Royal Shrewsbury Hospital Telford referral and quality service (TRAQS)

(as the patient),

I chose Shrewsbury rather than my local hospital (The Princess Royal) simply because of the much shorter waiting time and I was suffering severe pain.

I turned up on time and was x-rayed quickly. Unfortunately the radiography didn’t appear sure as to what was required, several weeks later I still haven’t heard the results.

I also had an MRI scan and four sessions of physiotherapy. The physio was good but simply working on discussion. The MRI results only arrived after I had completed the programme. These were quite completed.

A pity the physio had been working in the dark. Fortunately I am doing quite well at the moment buy I am a little unsure about the future.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Pattern554

Thank you for providing feedback on your recent referral.

Unfortunately as TRAQS do not a arrange xrays or MRI scans I am unable to comment on your experience and the lack of communication between the departments.

TRAQS would have been involved in your physio referral and am pleased to note that the physio treatment you received was good.

It is not clear from your comments where you attended for the xray and MRI but if you have any concerns you would like to raise with the provider of these services please contact the PALS office and they will be happy to discuss your concerns with you and see if they can help to find out what caused the delay.

You can contact the PALS office at RSH on 01743 261691

If you prefer you can contact the PALS Office at Telford and Wrekin CCG please see the contact details below:

Patient Advice and Liaison Service (PALS)

PALS is open Monday – Friday 9am-4pm (excluding bank holidays).

Telephone: 01952 580407

There is also a 24 hour answer phone service.

Email: twccg.patientservices@nhs.net

Thank you again for sharing your feedback.and I wish you well for the future.

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Response from Royal Shrewsbury Hospital

Thank you for taking time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital. Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns about the care you received. Your comments have been sent to the Clinical Manager for the department concerned. Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail. The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 01743 261691 or visiting their office near the Ward Block Entrance. They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp. Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

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