"recent stay in tw hospital"

About: The Tunbridge Wells Hospital

not a great experience - have just spent week feeling really rough - stuck in a single room with little support from staff - some of the nurses were amazing but most really condescending and had little understanding of how i was feeling - i lost my temper on day 3 and apologise unreservedly for that outburst but i was desperate to find out why i was feeling so sick and no apparent answers - just given more and more tablets which seemed to make the whole thing worse - i was told the doctors were busy but they would come when they had time - great - they arrived at 3am! and put me on more tablets! after 5 days of not eating, i had a visit from the dietician to find out why i was not eating - apparently i had swallowing difficulties - news to me as i was having problems with keeping anything in my stomach - even when i didn't eat i still vomited large quantities of fluid - by this time i was beginning to panic thinking i had some serious obstruction - i was also extremely tired and just slept in between vomiting - on day 5 i eventually saw a different team of doctors who sent me from some more tests - why did this take so long? at no point did anyone come and ask me what my needs were or explain what was happening - they said doctors were coming when they weren't and made decisions about me without telling me - i felt that i was going mad and had been labelled as difficult patient which, i was. i was barrier nursed after 3 days of vomiting and the bin in my room didn't work - one of the cleaners fixed it when i pointed it out the cleaners were a really professional bunch of people - extremely polite and thorough i found the attitude of some of the nurses extremely condescending - treating me like a child refusing to eat and also refusing medication as it was not staying down - why didn't they offer to do the medication by IV - did no one think that this might have helped? ( i was not thinking straight at the time as i would have asked) - at no point in my stay did anyone offer to make my bed or help me with washing my mouth out after vomiting - basic nursing care? they did come round every 4 hours measuring my obs and offered me food and drinks, even when i was vomiting what has happened to basic care? - common sense care - it doesn't have to be complicated - just care, dignity and respect (forget the 6 C's - who is going to remember 6 C's anyway?) what has happened to care planning and including patient in decisions ? we seem to have lost the meaning of basic care - i did receive some excellent care from a couple of the nurses who seemed to know how i was feeling but i felt that these nurses were under a lot of pressure and this was the exception rather than the rule.

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Responses

Response from The Tunbridge Wells Hospital

Thank you for taking the time to leave feedback on your recent visit to Tunbridge Wells Hospital. Please accept our apologies for the delay in responding to you. We were very sorry to learn that the standard of care you received fell so far below that which would be considered acceptable. It is always disappointing to learn of an occasion when the conduct of staff has been a cause of concern and we would like to thank you for bringing this to our attention. Your comments have been shared with the Matron for A&E, so that appropriate action can be taken with the team. However, if you would like to explore this further or receive a response to the issues you have highlighted, please contact the Patient Advice and Liaison Service (PALS) on 01892 632953 or email mtwpals@nhs.net, where a member of the team will be happy to help. Kind regards, The PALS Team. (TK)

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