"great hospital lovely caring staff"

About: Diana, Princess Of Wales Hospital

I've had to attend 2 appointments on b1 ward within the last 2 weeks and I must say that both times I was very impressed with everything. This is the first time that I've ever had to go and have any treatment in hospital and I must admit I was quite nervous. Both lots of treatment that I needed was not going to be a pleasant experience but everyone was very kind, caring and showed great patience and empathy. Every procedure was explained to me in a manner that was very easy to understand. All further treatment that I will need to have has also been discussed with me. I can't congratulate this department enough. Thank you for making what has been and will be quite a worrying and at times traumatic time a lot easier.

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Responses

Response from Diana, Princess Of Wales Hospital

Thank you very much for your kind words. I've shared your comments with the relevant manager and your praise will be passed on to the team involved, who I'm sure will really appreciate it. Best wishes, Sarah Mainprize