"phoning for conformation"
About: Royal Blackburn Hospital Royal Blackburn Hospital Blackburn BB2 3HH
Hi, I wish to complain !! My father (who is at home with advanced cancer) is being rung to confirm hospital appointments. No problem there ! however, I, his eldest son of 66 years old am not able to speak to the person phoning, because of "client confidentiality" I have moved in with my father, at great cost to me and my partner, I am the person who takes Dad to all his appointments, (otherwise he could not get there) and I have all his appointments in front of me, yet I am unable to confirm he will be attending his appointments??? So do I go and waken him up ?? get him off the loo?? just for him to say "I will be there" NHS please use some common sense !!!