"Southend A&E"

About: Southend Hospital

Me and my partner went there on a Tuesday at 8pm. The receptionist admitted him for an X-ray for his hand. Then we sat down and waited. And waited. And waited. 2 and a half hour later I asked the very same lady when he is going to be seen she told me there is only a couple of other patients in front (they all arrived after us) and she said they were very busy (mind you what happens on weekends??) . Then I said we have been waiting for such a long time and it is getting uncomfortable as I am 39+weeks pregnant. She said they do not take this into consideration. Thanks very much. So, after 3.5 hours finally he was called into the X-ray room. It was 12 am when we left the building with the results. Utterly ridiculous.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Louise McIver, Patient Involvement Coordinator, Southend University Hospital NHS Foundation Trust

Thank you for your post regarding your partners visit to our A&E department. I am really sorry you had this experience and apologise for the time you had to wait.

If you feel this is something you would like us to look into further can I ask that you contact our Complaints Department with your partner's details and we can look into this further for you, unfortunately via this route without identifiable information I am unable to do this for you now.

Please use the following details - Email - complaints@southend.nhs.uk or write into us - Complaints Department, Southend University Hospital NHS Foundation Trust, Prittlewell Chase, Westcliff-on-Sea, Essex SS0 0RY.

I thank you again for your post and wish you well for the future.

Regards,

  • {{helpful}} of {{total()}} people think this response is helpful