"First-class care from community matron"

About: Central Lancashire PCT / Community nursing

(as the patient),

I have been visited by my community matron for about 10 months now and on each occasion I have found the visits to be absolutely first-class.

She is very professional, but with a very friendly disposition. When I have been acutely ill she has always got me treatment without delay, either by liaising with my doctor or the hospital.

She is very knowledgeable and is always willing to advise, support and help in any way.

I look forward to her visits and cannot speak highly enough of her.

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Responses

Response from Julie-Ann Bowden, Clinical Quality and Assurance Manager, NHS Central Lancashire

Dear Distinct240

Your feedback about your experiences of the Community Matron Service provided by NHS Central Lancashire are important. These comments will be passed to the Community Matron team to make sure they know about the compliment. Knowing that patients are happy with the services that they receive is important and can help ensure that these services continue to develop so that more people can benefit.

Thank you for letting us know.

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