"ENT's New computer appointment system caused my..."

About: Heartlands Hospital

The staff at the Micro suction area are wonderful. But are seriously let down by the new appointment system! I have been attending this hospital every 5 weeks for 7 years and am now furious that I constantly have to ring and chase and persist to get them to give me an appointment as their new system deals in four weeks. I complained 3 times to PALS to no avail. My most recent appointment I had to call 3 times including PALS and explained Id be very ill if I didn't get the microsuction as I have immune deficiency. After much persistence on my part I got an appointment but it was too late, I had an infection because Id waited well over 5 weeks infact it was nearly 8! If considering the hospital the staff are wonderful, but seriously let down by the new computer system. So consider how often you need treatment, as I wouldn't like you to suffer as I have had to and still do!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Margaret Mitchell, Deputy head for patient services, Heart Of England NHS Foundation Trust

Dear Jan,

I was so disappointed to hear of the issues that you have had with arranging appointments for ENT and also a lack of response from our Patient Services Team. I would be grateful if you could provide me with more details in order for me to look into this for you and I can be contacted on 0121 424 0237

Margaret Mitchell

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Heartlands Hospital

Dear Jan I was disappointed to hear of the issues you had arranging appointments for ENT and also a lack of response from our patient services team. I would be grateful if you could provide me with more details in order for me to look into this for you and I can be contacted on 0121 424 0237 Margaret Mitchell Deputy Patient Services

  • {{helpful}} of {{total()}} people think this response is helpful