"Assessment ward and coronary care ward"

About: Royal Blackburn Hospital

Last week I taken by ambulance to the hospital with chest pains. The paramedics were fabulous I was dealt with quite quickly once I arrived at the hospital and every member of staff at every level treated me with respect and dignity explaining what they were doing making me less anxious. Once admitted to the very busy assessment ward I was cared for well again. I stayed there overnight didn't get much sleep as very busy patients moving to other wards early hrs of of the morning as people waiting for beds. The nurses worked so hard they really needed more staff from what I saw. Later the next day I was moved to the coronary care ward. Again I was treated very very well. I had to have an angiogram which was uncomfortable but had been explained to me. The consultant who did the procedure told me what was happening and what I would feel during the procedure. Later he came to see me he was quite abrupt which was not called for. I didn't think quick enough to question or reply but wish I had now. Luckily the cardiologist I saw on admission and on the morning I was leaving saw me he was lovely explained things and treated me as a human being which is all people require. The other consultant does a good job just needs to think how he speaks to patients better.

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of our Cardiology service, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team, but will also pass on the comments you made about communication skills from some of our more senior staff which made your stay with us less positive than it could have been. I am very pleased to hear that your recent experience with us was on the whole really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Once again many thanks for taking the time to respond and hope you are recovering well. Regards Wendy Stobbs, Patient Experience Facilitator

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