"I found the doctor rude"

About: Tameside General Hospital / Trauma and orthopaedics

(as the patient),

Waited over 35mins for appt then went into see doctor while I was having my consultation he took a phone call instead of saying please ring back im in with a patient he continued with call I found this very rude

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lindsay Stewart, Deputy Director of Nursing, Tameside and Glossop Integrated Care NHS Foundation Trust

Please accept my sincere apologies this is certainly not the standard of care we expect for our patients. We are always striving to improve our communication and we are working with staff around behaviours and values expected from staff members. Without your specific details It is difficult to address which Doctor and clinic you attended.

If you would like this to be addressed can I please request that you contact Helen Howard Head of Patient experience on 0161 922 5352 or email Helen.Howard@tgh.nhs.uk so that this issue can be sorted out for you.

John Goodenough

Director of Nursing

‘’Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

  • asprey thinks this response is helpful
    {{helpful-1}} of {{totalOthers()}} other people think so too