"The ambulance arrived very quickly, the paramedic was very good "

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My daughter called the 999 emergency services when my husband’s condition was deteriorating. The ambulance arrived very quickly, the paramedic was very good – excellent, nothing to complain about!

A number of checks were carried out: blood pressure, pulse, temperature and he asked a lot of questions and examined my husband. My husband’s left knee was bothering him and had previously been to see the doctor but the pain was getting worse, the knee had swollen and he was getting more confused – this is when my daughter decided to call for help.

The paramedic suggested my husband took Temazepam to help him sleep and to go and see our GP the following day. Our GP had put him on liquid morphine which did not agree with him.

We were very satisfied with the paramedic.

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Responses

Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Bar542

Thank you for taking the time to share your experience. I hope your husband is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the Paramedic attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards

Laura

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