"Aortic valve replacement at Liverpool Heart and Chest hospital"

About: Liverpool Heart and Chest Hospital

(as a relative),

We were very pleased with the care my husband received from Miss Griffiths, the surgeon, and her team at the Liverpool Heart and Chest hospital. My husband was then transferred to ward G for post-operative care - the nursing staff were all excellent and some went the extra mile.

My husband was given warfarin when in fact he shouldn't have had any, as they were trying to reduce his blood pressure level, so that he could have pacing wires removed. The nurse did question this but she was overruled by the Doctor. This caused my husband a 2-3 day delay in coming home.

He was also told on the Tuesday that there were not enough beds for post-op patients coming back from surgery, so he was then moved to Surgical Admissions. The staff there were far too busy looking after people who were about to go into theatre and so had little time for the 3 patients who had been moved there. We did not consider this acceptable.

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Response from Customer Care Manager, Liverpool Heart and Chest Hospital

Thank you for your positive comments regarding the care and treatment your husband received during his inpatient stay at the Liverpool Heart and Chest Hospital, your comments have been passed to Miss Griffiths and her team. We are pleased that you found the standard of the nursing staff to be excellent and that staff went the extra mile as we strive to provide a very high standard of professional nursing care.

We are sorry that the bed situation resulted in your husband spending sometime on the admissions unit rather then the post operative care ward. I do apologise for this unusual occurrence but on this occasion this due to bed pressures.