About: Derriford Hospital / Accident and emergency

(as the patient),

I had been flat out for 6 days. I arrived home early on Tuesday morning and went straight out again without stopping for a drink. I had had alcohol the previous evening and only had one cup of coffee and one cup of tea the following day which I spent with my daughter and grandchildren on the beach. It had been a hot day.

I arrived home and my heart started to pound. By chance I had to speak to a retired nursing friend and asked her if I should worry. She told me to ring the doctor. I was asked various questions and it was decided to send a paramedic. Within 20 minutes he arrived and he 'plugged' me in to his machine, saw the results and immediately said he was calling for an ambulance which arrived within 20 minutes. I was carted out to the ambulance where I was linked up to machines again and taken to Derriford. By this time, I was feeling quite limp and tired.

I arrived at Derriford and was not left until the A+E staff came to collect me. More questions were asked and I was put on a drip and monitored constantly until halfway through the second pouch of drip, my heart rate plummeted to a normal rate and I was subsequently discharged.

I was totally confident the whole time and the speed, efficiency and service was amazing

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Response from Genny Turner, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Good afternoon,

I hope you are feeling much better now following your Emergency department admission.

It is very good to hear that your personal experience from doctors to treatment here at Derriford Hospital has worked very well for you.

Thank you for sharing your comments and I will forward your feedback onto the Emergency department.

Best wishes


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