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Staff Professional, Kind, Caring and Efficient

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"Staff Professional, Kind, Caring and Efficient"

About: Hull Royal Infirmary

I attended ward 35 Hull Royal Infirmary for an operation on a detached retina. The operation was done in the morning after a diagnosis the previous afternoon and I stayed in hospital for one night. I was highly delighted with the standard of care I received. I found all the surgeons, doctors and nurses that I came into contact with to be very professional, kind, caring and efficient. The facilities in the ward seemed excellent. There was a relaxed friendly atmosphere in the ward and I could see another patient who was less well than myself being treated with great kindness and dignity. I hope anyone going into ward 35 has the same positive experience that I had, as I certainly went home thinking what wonderful people they all are. Many thanks to you all.

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Responses

Response from Hull Royal Infirmary 9 years ago
Hull Royal Infirmary

Submitted on 03/09/2014 at 11:49
Published on nhs.uk on 04/09/2014 at 04:00

Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff on Ward 35 are made aware of this. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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