"These people have no tact!"

About: Medway Maritime Hospital

I ended up in A&E today due to hurting my neck I was appalled with a staff nurse working on the reception with the comment she made to one of her colleagues about myself at the top of her voice "yes you can see it's muscle related" all because I requested I wanted an x-Ray of my neck I suggest the nurse keeps her comments to herself until she knows what was wrong I felt like I should not of asked for an x-Ray in the end and whoever the receptionist guy was at the time even he gave me a horrible look think they are in the wrong job!

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Response from Medway Maritime Hospital

I am very sorry to hear about your experience of visiting the emergency department. We expect our staff to treat patients with privacy and respect and I am sorry to hear how you felt. If you would like to discuss the matter in more detail, my contact details are below and I do hope we can arrange a time to talk. Katy White Head of Nursing, Emergency Department Email: katy.white@medway.nhs.uk

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