"Bad staff attitude at minor injuries "

About: Wycombe Hospital / Accident and emergency

(as a staff member posting for a carer/relative),

The nurse that dealt with my partner in minor injuries today had a extremely bad attitude towards us. The care/compassion policy that BHT have was truly let down by this member of staff. In future we will be attending wexham park A and E.

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

Thank you for your comments. I am sorry that on this occasion our service fell below the standard that we would expect.

If you would like to take the matter further or you would like to speak to someone about eth experience you have had please contact our PALS service pals@buckshealthcare.nhs.uk

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