"I unfortunately attended The Mayday ..."
About: Sutton Hospital Sutton Hospital Sutton SM2 5NF
What I liked
I unfortunately attended The Mayday instead of Sutton by mistake, I tried calling immediately I realised this mistake to apologise and to re-book, both myself and switchboard tried for over 20 minutes to speak with the eye OPD, neither of us got a reply, even via direct line, I then tried PALS, nobody available either at Sutton or Epsom to assist - pretty poor I thought!
What could be improved
Someone could have answered the phone
I left a message on PALS answerphone to call me back, still waiting - pretty poor again!