"Rude reception staff"

About: Spire Leeds Hospital

The reception staff were very rude. As a referral from the NHS and in a full-time job and a highly educated professional, I found that the treatment by the reception staff was indeed very different to how another private member was treated (this particular patient stated clearly that she was a private customer at the reception desk whilst I was waiting). I understand that as an NHS referral patient the hospital is charging the NHS for my treatment, therefore, I would expect to be treated with the same respect.

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Responses

Response from Spire Leeds Hospital

We are very sorry to hear that you feel you have not received the high standard of service we always aim to deliver. Listening to and acting on feedback is important to us and we would like to take the opportunity to meet with you to discuss your experience. We have a thorough process for considering any complaint we receive and look upon it as an opportunity to identify how we might improve our service; to arrange this, please contact me on telephone 0113 218 5901. I hope to hear from you soon. Kind regards Anna Tchaikovsky Hospital Director

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