"Astonishing lack of compassion or flexibility"

About: The Walton Centre

I endured an extremely traumatic consultation in outpatients this morning in which the consultant seemed unable to comprehend that I was physically incapable of being compliant to the questioning or instructions, and told me that they (the consultant) didn't have time to wait (a matter of seconds). The consultant seemed unable either to observe this incapacity in clinic, or to be able to glean this from the extensive correspondence to the same effect from another hospital, which was in front of them. Clinic seemed very rushed in general. A very frustrating, upsetting and humiliating experience. I have never before had the misfortune to be treated with so little dignity and respect in a healthcare setting. Other staff were friendly and helpful however, in response to my obvious distress.

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Responses

Response from The Walton Centre

Thank you for taking the time to post your feedback regarding your visit to the out-patient department. I am sorry that your experience was not as you would have expected. If you would like to provide us with any further information or feedback you can contact us directly at the Patient Experience Team on 0151 529 5517 to discuss your concerns further.. We are keen to develop our services and this information is helpful for us to continue to improve our patient experience.

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