"Conflicting reports following recent visit to A&E"

About: Birmingham and the Black Country New Cross Hospital New Cross Hospital / Accident and emergency West Midlands Ambulance Service NHS Foundation Trust / Emergency ambulance

(as the patient),

Taken by ambulance to A&E at New Cross Hospital following a car accident. However despite excellent care within the hospital I have been extremely disturbed by follow up with my GP. I was told one thing at the hospital and the report back to GP says something totally different. I now feel totally disillusioned as well as being in pain. The system has failed somewhere.

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear Cagi

Thank you for posting your comments relating to your care and treatment in our Emergency Department. If you require further help with your concerns, please contact the Patient Advice and Liaison Service (PALS) on 01902 695362/01902 695368.

I wish you well with your recovery!

Kindest regards

Carol Bott

Head of Engagement and Public Involvement

Update posted by Cagi (the patient)

What would I be required to do to get this matter looked into? The behaviour and attitude of the GP was dreadful and I honestly don't know where to turn now.

Response from Regional Head of Patient Experience, West Midlands Ambulance Service

Dear Cagi,

I hope you are making a good recovery following your accident. The ambulance service welcomes feedback, if you would like to share your experience further please do not hesitate to contact the Patient Experience Team on telephone number 01384 246366 or email pals@wmas.nhs.uk

regards

Marie Tideswell

Head of Patient Experience

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Response from New Cross Hospital

Thank you for taking the time to post your comments relating to your patient experience at our hospital. I am sorry for any distress that this matter has caused you. To enable me to look further into your concerns, I would be grateful if you can contact the Patient Advice and Liaison Service (PALS) on 01902 695362 who can assist you further. Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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