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Care Opinion

Do not go here.

Story from nhs.uk

"Do not go here."

I contacted this hospital because I was getting shooting pains from my elbow. The receptionist was not interested even after I explained I was down on honeymoon and in major pain all that she could say was see a gp! Thanks for nothing. If it hadn't been for Okehampton hospital our honeymoon would have been ruined. I thought people in the south west were supposed to be friendly and helpful. How wrong was I!

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 9 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 14/08/2014 at 19:55
Published on Care Opinion on 15/08/2014 at 08:59

Dear Mr Horsley

Thank you for posting your positive feedback about Okehampton Hospital.

I'm really sorry that you were met with a poor attitude prior to your visit to Okehampton hospital. As a member of the NHS no-one wants to hear of NHS staff being unhelpful towards a patient, when they need help and are in pain, and especially as you were on honeymoon: however I'm pleased we were able to help you.

I have shared your comments with the Hospital Matron, where I know they will be warmly received, and I hope you will return to the South West again.

Jayne

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