"Visit to A&E with my husband"
About: Crosshouse Hospital / Accident & Emergency Crosshouse Hospital Accident & Emergency KA2 0BE
Posted by Hope this helps (as ),
Attended with my husband on the advice of NHS 24 after he sustained a minor injury.
Triage nurse was warm and friendly and made attempts to make him feel relaxed and cared for.
Receptionist and ENP made little/no eye contact, we're unsmiling and would benefit from attending customer care training. Both were technically competent but appeared to forget the person they were dealing with and that a visit to A&E can cause patients some anxiety and that a smile and a kind word can make all the difference.