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Ultrasound exam for testicle

Posted By amiga1

"Ultrasound exam for testicle"

About: Norfolk & Norwich University Hospital / Urology

(as the patient),

Had ultrasound at n and N I was told I would get a letter in a few days `after. More than 3 weeks no letter, no call and after 2 e mails rang consultant, Was told temporary staff had been cause of problem and apology given

Was told nothing to worry about and letter would follow Now 4 weeks and still no letter! ! Clerical staff seem clueless

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Responses

Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust 9 years ago
Janice Bradfield
Senior Communications and Membership Manager,
Norfolk and Norwich University Hospitals NHS Foundation Trust

Submitted on 11/08/2014 at 16:57
Published on Care Opinion on 12/08/2014 at 09:49

We are sorry to hear about the delay in replying to you. Our Patient Advice and Liaison Service may be able to help on pals@nnuh.nhs.uk or telephone 01603 289036.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by amiga1 (the patient)

The Patient Advice Service was most unhelpful and in fact told me that I would be hearing from my local GP and not the hospital. When speaking to the GP I was told that this was not the case and to chase the Hospital! Only when I constantly rang the Consultants secretary did I get a response and this was from the Ultrasound dept.

I am still waiting for my letter although I have been told that there is nothing to worry about from. Very worrying standard of service though!

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