"The 3 P's at Urology - Punctual Polite Professional"

About: Good Hope Hospital / Urology

(as the patient),

I recently attended the Urology Department at Good Hope Hospital in Sutton Coldfield and wanted to write to thank everyone involved, from Reception staff to nurses and doctors for the considerate, sympathetic approach that I received throughout the whole experience.

The staff were uniformly punctual, polite and professional. They explained everything clearly, sought to allay any concerns I might have and gave very good advice.

The department is located in the new Treatment Centre which is excellent, well suited to its purpose and encourages an approach that just wants to see patients treated well.

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Responses

Response from Richard Parker, Managing Director, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Richard Parker

Dear Aldridgewatcher

Thanks you for taking the time to post your comment about the Urology service here at Good Hope. I'll make sure this is fed back to the team.

Best wishes

Richard

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Response from Good Hope Hospital

Dear Sir of Madam, Thanking for taking the time to post your comments regarding the Urology Department at Good Hope Hospital. it is lovely to receive such positive feedback from our patients. All feedback is used by our Patient Experience Team to identify themes and trends across the organisation to highlight areas of improvement as well as areas of excellence. Your comments have been forwarded to the Patient Experience Team. Once again, thank you for your posting. Best wishes Patient Services Team

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