"Chest pains and head in jury's"

We're sorry to hear about your experiences in the Emergency Department in Bolton, and would like to respond with the following information. All patients who attend the Emergency Department in Bolton go through an initial assessment process. This determines their clinical priority based on a criteria and from the initial history allows any immediate actions to be taken. All patients receive some clinical observations including blood pressure measurement, heart (ECG) tracing where required, and where someone is in pain, offered appropriate pain relief. Pain relief is provided following consideration of the patient’s medical state, any past medical history, allergies and any current medicines taken. The patient is subsequently seen by a decision making clinician, a doctor or nurse practitioner. In the case of head injuries, conscious level is important to be assessed and should be asked about any neck pain that is present. Some medications can make the patient drowsy and are used with added caution in cases of head injury. This does not prevent their use, however but is an anticipated side effect and the person is monitored for any ill effects. We hope this reassures in regard to your comments, we are sorry of you felt that disappointed with the service you and your friend received.