"A and E Shambles"

About: Doncaster Royal Infirmary

Had to visit A and E after breaking my foot. No wheelchairs or assistance as I arrived. Had to "Hop" to reception, where I had to insist someone found me a chair before I passed out. Perfectly happy to wait my turn , but asked if I could have some pain relief as the expected wait was 2 hour 15 minutes (according to the display in the waiting are!) Nothing. After 3 hours I noticed that the message stating waiting times were 2 hours 15 had never changed. Asked again for some pain relief. After 5 hours, had to insist someone gave me something for the pain. A totally disinterested member of staff offered me some Paracetamol. After 7 hours I was finally seen, X-Rayed, had a temporary cast fitted and was prescribed some co-codamol. Was sent home to come back to the Fracture clinic next day. After waiting for my appointment for almost 2 hours, I was called into a consulting room where a nurse asked me to show her my right knee as her notes said I had torn the ligaments. The clue of the Big White Plaster cast on my left foot obviously didn't convince her. The "Notes" said I had injured my right knee. What a farce. Had to leave and go back to the waiting room. I then asked every member of staff who walked past if they knew why I was there. No great joy there either. Was eventually seen 30 minutes later.. I will never go back to Doncaster for treatment, and will advise anyone I know to find a hospital where they have staff who do not seem to punish you for daring to turn up and expect to be treated. Whatever happened to the "Caring Profession"?

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Response from Doncaster Royal Infirmary

Dear David, I am sorry to hear that your experience at DRI did not meet your expectations and would like to reassure you that we will look into the matters you have raised. To this end, and to help us with our investigations, we would welcome you taking the time to contact our Patient Advice and Liaison Service (PALS), where we can discuss these matters with you in confidence and gather the extra information that will help us speed up our enquiries. PALS can be contacted by phone or email on: Tel: 01302 553140 Freephone: 0800 028 8059 Minicom (Text Talk): 01302 553140 Email: pals.dbh@dbh.nhs.uk We would appreciate you taking the time to contact us and hope you are willing to do so. Kind regards, Lee Kilby Head of Communications.

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