"Sincere thanks to staff who looked after my wife"

About: Queen Alexandra Hospital

Colleen was admitted to A and E ,Queen Alexandras on 13th. July this year after suffering a stroke at Hunters Lodge Care Home, where she was in care suffering form Alzheimers. I was informed by the Care Home and attended Queen Alexandras at 12midnight. Colleen was I a deep coma and I was invited to stay with her as long as I wanted. A very welcome cup of tea was provided within minutes by a very caring member of staff and I was informed Colleen was seriously ill. I returned home and visited again with my daughter on Monday evening. On Tuesday I was asked by 'phone to attend QA again and when I arrived was told she had passed away just before my arrival. I would like to express to all members of staff concerned my sincere thanks for the manner in which Colleen, my daughter and I were looked after during this stressful time. The Bereavement service was excellent and I have only praise for all concerned. My unfortunate experience was totally opposite to the adverse comments so frequently appearing in the Press and I am so pleased to have this opportunity of expressing my appreciation. Sincerely, Dennis Paine

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Responses

Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

Thank you for taking the time to share your views on your experience Dennis and I am very sorry for your loss.

I will share your comments with the staff involved who will be pleased to know that you felt this way.

If if the future you would like to share similar experience or need some advice regarding the services at the hospital, please contact our Patient Experience Team on PHT.PatExp@porthosp.nhs.uk or telephone 0800 917 6039.

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Response from Queen Alexandra Hospital

Dear Mr Paine Please accept our apologies for the delay in responding to your comment. Please firstly allow us to offer our sincere condolences to your and your family at your sad loss. We are pleased to note that through such a difficult experience, you were treated professionally and appropriately. Thank you for taking the time to tell us of your experience, we would like to assure you that we will of course, pass your kind words on to the Emergency Department. Many Thanks The Patient Experience Team

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