"Very upset by paramedics and then A@E staff"

About: Scottish Ambulance Service Stirling Royal Infirmary / Accident & Emergency

(as the patient),

Was admitted to FVH with chest and breathing problems. I was there for 3 days and had to return a couple of weeks later for a follow up Sonar as I was found to have acute Pericarditis with effusion. Was very ill but was able to go home.

The staff and Consultant were wonderful and done an outstanding job.

However, my health has never been right since. Terrible chest pain, no appetite, sleeping and tired the whole time. Went to GP but no better. Eventually, after a nightmare 4 weeks of agony woke up on with the worst headache ever. This was in the early hours of the morning but I waited until around 4 and half hours when I phoned for an Ambulance.

The attitude of one of the Paramedics I felt was shocking and I never felt so humiliated in my life. By the way this was the first time I had phoned for an ambulance in my life. Being asked why I phoned for a headache and didn't go to the GP.

I felt I had the same treatment at the A@E where I felt I was made to feel as though I had done something wrong. I was told I was just depressed which I'm not. This was said to me because I started crying.

This is really shocking when someone is so ill and will be reluctant to go to fvh ever again.

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Responses

Response from Sharon Hammell, Head of Corporate Affairs and Engagement, Scottish Ambulance Service

Dear Agony Granny

I am really sorry to read about how ill you have been, and that you're still not yourself. I'm also really sorry that one the ambulance crew who came out to you made you feel humiliated, especially when you waited for four and half hours before deciding that you needed to call for help. I hope that this won't discourage you from calling for an ambulance, should you experience another emergency.

I would be happy to follow this up for you. You can make a complaint, or we can log your feedback in a less formal way as a concern, and one of our local managers will ring you to talk about what happened. You can do this by going to our feedback page on our website at:

http://www.scottishambulance.com/TheService/feedback.aspx

Or, if you don't want to do this, by all means keep me up to date with another post on Patient Opinion.

I hope you feel better soon.

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Response from Glynis Fotheringham, Senior Charge Nurse , Emergency Department FVRH and MIU in SCH, ForthValley

Dera Agony Granny

I am also sorry you were made to feel this way and would encourage you to get in touch to allow me to look into this on your behalf.

You can contact me, Glynis, on glynis.fotheringham@nhs.net or telephone 01324 566116

I hope you are making a recovery now.

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