"A very poor experience"

About: Dewsbury & District Hospital

My mother was in Dewsbury hospital for scans after becoming jaundiced. She want in on a Thursday evening expecting a CTC scan on Friday. She was placed in MSU with a woman who kept trying to escape, take her stuff, tip up her biscuits and who was able to continue wandering around like this. The scan did not materialise and the following week she was given an ultrasound where a blockage around the pancreas was detected. After another 5 days she was given an MR I scan and after 2 weeks a CTC scan where advanced pancreatic and liver cancer were diagnosed. She was then given a small op via an endoscopy to place a stent in to try and help relieve the jaundice. After 18 days we saw a consultant who confirmed diagnosis and allowed her home, assuring us that after a meeting to discuss her treatment the following day we would be informed by phone or letter about an appointment to discuss possible treatment. After 4 days she had to ring his secretary who could not find out any further information so we are still waiting to find out what treatment is possible. My mum is 79 years old and I find such treatment of an old and very sick lady appalling. Whilst some nursing staff were very pleasant, some did not do what they said they would and one was rude and unkind. The food was dreadful. On her final day it took 8 hours for her to get a discharge letter and meds and the lady whom she had befriended in the next bed had been waiting 12 hours for transport home. In the end we took her home when we took my mum. She was extremely grateful a but another example of the very poor service, lack of efficiency and dismissive, even uncaring attitude of some staff. I am a huge supporter of the NHS and my mum received much better treatment at both Pinderfields and Jimmys but I was appalled at the service at Dewsbury. Our experience there made a very difficult time much more stressful.

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Response from Dewsbury & District Hospital

We would be pleased to arrange for this matter to be investigated if the family would like to contact us directly.

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