"Bad time keeping &poor communication"
Posted by Anonymous
My husband was referred here after an eye test at our opticians His first appointment we were told he couldn't see the Dr as he needed to have drops put in his eyes & wouldn't be able to drive after. As this had not been put in his letter- which we showed the staff No apology!His next appointment 1month later we arrived early but 45 minutes past his appointment time he still had not had the drops put in & 9 patients had been seen we were not offered any explanation why we were still waiting my husband said he felt they were taking the mick. At the hospital you have a member of nursing staff write up an apology notifying clinic running late by---- time This is a private run hospital with poor practice. At least with the nhs main hospital you know you have to expect long waits!