It was so upsetting I needed to take an 87 year old terminal ill lady she is nearly at the end of her life to Gravesend hospital minor injuries unit and the out of hours doctor, she had a fall in her flat and cut her face so to save her all the upset of going to darent valley, and having to wait hours in the waiting room we took her to minor injuries Gravesend we was told that we was 10 min late despite telling them about the lady they still showed her no comparison what so ever and to add to it the doctor took a look and said he cant help ever and to go to darent valley so go's to the car will not start needed to call RAC so we took her back in and still they would not help,they said call a ambulances so we did and they also refused to help even telling them it was the doctor who told us to call them so called her family they live over 30 miles away, we did ask the receptionist if he could call us a taxi to take her to hospital he said no go to the taxi rank with a lady in her night clothes and in a wheel chair getting cold and very upset the thing was rather frustrating it would have taken them 5 min clean her face and dress,a little bit of comparison would not have hurt,the family got to us about 9,45 and she was stuck at darent valley till 3,30am poor lady so much upset at that stage of her life,the word care needs to be put back in to health care.
"where was the comparison."
About: Gravesham Community Hospital Gravesham Community Hospital Gravesend DA11 0DG
Posted via nhs.uk
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Gravesham Community Hospital