"Caring nurses working under pressure"

About: Derriford Hospital

I observed high levels of stress amongst the nursing staff on occasions because staff called in sick at short notice plus the pressure to carry out administrative guidelines whilst dealing with very sick patients who dont conform to a timetable. despite this i found the majority of staff caring and patient. the time in which it takes to answer a patient's buzzer does not indicate a level of care however the ability to keep calm when many buzzers are going off at the same time and patients have to be cleaend up and beds remade are key indicators of the quality of care the nursing staff in Clearmont provide. the service providers too were patient and clearly sensitive to patients special dietary needs. A very busy ward at all time but despite the pressure, time to talk to patients is sometimes all is needed to make you feel cared for.

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Responses

Response from Genny Turner, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Dear Mary,

Thank you so much for your praise of the quality of care given by the nursing staff on Clearbrook ward and the recognition that despite fluctuating staffing levels they calmly go about their duties. Staff are always mindful of the fact that in doing their best to give patients individual care and time to talk about their worries, as you rightly say, they can be just the right person at the right moment. There is a lot to get through in a day on the wards and our ancillary staff, facing the same pressures, also make their time stretch to meet the needs of patients with special requirements as well as the more routine patients.

Again, thank you for your positive comments which I have passed on to the ward.

Best wishes

Genny

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Response from Derriford Hospital

Thank you so much for your praise of the quality of care given by the nursing staff on Clearbrook ward and the recognition that despite fluctuating staffing levels they calmly go about their duties. Staff are always mindful of the fact that in doing their best to give patients individual care and time to talk about their worries, as you rightly say, they can be just the right person at the right moment. There is a lot to get through in a day on the wards and our ancillary staff, facing the same pressures, also make their time stretch to meet the needs of patients with special requirements as well as the more routine patients. Again, thank you for your positive comments which I have passed on to the ward. Best wishes Genny

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