"told 1 thing and another"

About: The James Cook University Hospital

Came to female surgical ward on 23/07/2014 for lymphnofe removed on necvk, was out at 7 following morning, went to walk in on the Fri as had swelling told was normal, went to go on the Monday as was getting a little worse was told keep eye on it. 6 days later went a.n.e at James cvook as swelling was horends and pain, saw a doc was given antibiotics and told to come bk on the mon28 July was in real agony by now saw 4 docs each one said there was no infection, oner wanted to put needle in it other said no, I was asked what I had done all I could go off was my discharge letter and I was asked to describe doc who done op as I had never really saw him,anyway they got in touch with the doc who carried out op to come see me in which he never and he instructed other docs for me to go home and take antibiotics and come bk on the Fri for review, so waiting 4 days to go bk was horrible as in agony with pain as tablets never touched it Fri came waited about 2 he's to be seen and wen I was I was admitted to go on antibiotics by if and still never saw doc who carried op out, had scan on the sat showed clot,small inf and fluid in tissue as was having scan wound opened and led to leaking so wasn't happy then told doc who done op had gone on holiday, I'm still in hospital 2 day and for 2 days had diahorea in which told caused by antibiotics. Still no further forward and still in pain not happy at all

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Response from The James Cook University Hospital

Good afternoon Thank you for your comments regarding the treatment you have received from The James Cook University Hospital and the problems you have experienced since your surgery. I am sorry you have cause to complain and we will of course investigate this. I should be grateful if you would contact the Patient Relations Department at your earliest convenience on 01642 854500, to provide me with further details, to enable the Trust to investigate your concerns further. Alternatively, you may wish to email your contact telephone number to patient.relations@stees.nhs.uk and we will contact you at a time convenient to you. Yours sincerely Miss Barbara Bellamy Patient Relatiosn Secretary