"I really appreciated being kept in the loop every step of the way"

About: Devon Referral Support Services

(as a relative),

My daughter should have been referred to another dentist for treatment but nothing had been done to move this along. I called the Devon Referral Support Service and spoke to a girl called Jenny who took over for me.

Jenny was just brilliant! She did everything said she would, called me back when she had agreed to do so – she was very efficient – this was great.

I really appreciated being kept in the loop every step of the way; she was a really nice girl.

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Responses

Response from Devon Referral Support Services

Dear ‘Sniff158’,

Thank you very much for your feedback, we really appreciate when patients (and relatives) take the time to let us know how the service worked for them, especially when their experience was so positive!

I have passed your kind comments on to Jenny who was really pleased to hear them.

Thanks again for getting in touch.

Best wishes,

Susan Pearce

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Update posted by Sniff158 (a relative)

Dear Susan,

It was so refreshing to have someone who was helpful, articulate, friendly and efficient at the end of the phone. Glad you passed on my comments, they were well deserved!

Sniff158