I went to the Podiatry clinic yesterday – I have been going there on an off for some time. Yesterday I was seen by James, it was a very different experience.
Firstly he was ‘alive’, chatty and smiling like it was a pleasure to deal with me. Secondly, I needed a second pair of insoles, instead of being sent away and told to come back in 2 / 3 weeks he said he would see to them straight away. I only had to wait 20 minutes.
The health service has a lot to learn about customer service and to consider whether it is practical or convenient for people to come back on another day. Because James spent just a few more minutes sorting out my insoles I don’t need to worry until my next appointment.
"Podiatrist was chatty and smiling"
About: Dewsbury Health Centre / Podiatry Dewsbury Health Centre Podiatry Dewsbury WF13 1HN
Posted by Western653 (as ),
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