"Podiatrist was chatty and smiling"

About: Dewsbury Health Centre / Podiatry

(as the patient),

I went to the Podiatry clinic yesterday – I have been going there on an off for some time. Yesterday I was seen by James, it was a very different experience.

Firstly he was ‘alive’, chatty and smiling like it was a pleasure to deal with me. Secondly, I needed a second pair of insoles, instead of being sent away and told to come back in 2 / 3 weeks he said he would see to them straight away. I only had to wait 20 minutes.

The health service has a lot to learn about customer service and to consider whether it is practical or convenient for people to come back on another day. Because James spent just a few more minutes sorting out my insoles I don’t need to worry until my next appointment.

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Response from Paul Rhys-Vivian, Team Leader, Podiatry, Locala CIC

Locala is an organisation which is really keen to be known for excellent customer service, we are pleased you received this from James during your recent Podiatry appointment.

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