"The doctors were very kind and were open to lots of questions"

About: New Cross Hospital / Eye infirmary

(as the patient),

I went to New Cross Hospital to have my eyes tested after being referred by my optician due to me having scarring on the back of my eye.

When we arrived everyone was open to questions and showed us directions. We didn't have to wait long in the waiting room.

The doctors were very kind and were open to lots of questions. They explained everything fully and simply so that I understand it.

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Responses

Response from The Royal Wolverhampton NHS Trust

Dear Full541

Thank you very much for posting your comments relaing to your patient experience in our Eye Infirmary department.

I will share your comments with our staff.

Kindest regards

Carol Bott

Head of Engagement and Public Involvement

Response from New Cross Hospital

Thank you very much for taking the time to post your comments relating to your recent care and treatment at our hospital. I will share your comments with our staff! Just to inform you, the Care Quality Commission (CQC) are holding two public listening events on: Tuesday 26 May 2015 at The Mount Hotel, Mount Road, Tettenhall Wood, Wolverhampton. WV6 8HL at 6.30pm and Wednesday 27 May 2015 at St Luke's Church and Community Centre, Parish Office, Church Street, Cannock, Staffordshire WS11 1DE at 6.30pm Any feedback that you can provide to the CQC would be very much appreciated. If you require any further information relating to this event, please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01902 695362. Kindest regards Carol Bott Head of Patient Experience and Public Involvement

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