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Endoscopy team

Story from nhs.uk

"Endoscopy team"

About: Warrington Hospital

Excellent team, treated me with dignity, which I thought would be impossible with a procedure like this. Thank you. The only let down is the reception area not being manned (my appointment was 6pm) which made me a bit anxious that I'd miss my appointment. Maybe a little explanatory note on the reception would help explaining when it isn't manned and just to alert a member of staff when they appear.

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Responses

Response from Warrington and Halton Hospitals NHS Foundation Trust 9 years ago
Warrington and Halton Hospitals NHS Foundation Trust

Submitted on 08/08/2014 at 10:51
Published on Care Opinion at 11:10

I am pleased to read your positive comments about the team, we will make sure we pass on your comments to them. Thanks for your suggestion too, which I am sure the team will consider.

Hope you are feeling well and once again, thanks for contacting us.

Response from Alison Lynch, Deputy Director of Nursing - Quality and Patient Experience, Warrington and Halton Hospitals NHS Foundation Trust 9 years ago
Alison Lynch
Deputy Director of Nursing - Quality and Patient Experience,
Warrington and Halton Hospitals NHS Foundation Trust

Submitted on 11/08/2014 at 16:18
Published on Care Opinion on 12/08/2014 at 09:42

Just to update you that your comments were passed onto he team, and they agreed with you suggestion which is now in place.

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Response from Warrington Hospital 9 years ago
Warrington Hospital

Submitted on 18/09/2014 at 10:17
Published on nhs.uk on 19/09/2014 at 04:00

Thanks for your feedback Sasajak - glad it went so well. We'll look into the note for reception if it is unmanned at anytime - a very sensible idea. Thank you.

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