"no respect"

About: Sunderland Royal Hospital

I came to a&e with a problem then was told to go to the eye infirmary, then had some breathing problems so doctor called an ambulance, i was then taken back to the royal a&e department the ambulance men had already told me what was wrong with me, and on arriving at a&e they told the nurse and I was sat in the waiting room for 4 to 5 hours and only when I asked if I could leave was I told I would be next I think the nurses that where on that night needed to be a little sensitive and have a better bed side manner, not just treat you like a piece of meat, I do understand they have a challenging job but I did not like the way I was treated, then I was told after bloods were taken because they could not find anything, I should just go home, I was still having the problems I went to them with and still having the problems to date. also I would like to say if your nurses are going to say something about a patient they should not say it when the patient can hear, i.e me by saying I was wasting there time.

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Response from Sunderland Royal Hospital

Thank you for taking the time to leave this review. As you recognise, the staff in the unit do have a very challenging job, however we do still expect our patients to be treated with dignity and respect and please accept our apologies if you feel this was not your experience. We will ensure your comments are fed back to the team but if you would like to discuss this with someone, please contact the Patient Advice & Liaison Team either by email (pals@chs.northy.nhs.uk) or by phone (0800 587 6513 - freephone).

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