"Routine Visit to GP results in Blue Light ride to..."

About: Queen's Hospital, Burton Upon Trent

A visit to my local GP surgery in Alrewas to receive the results of previous tests to investigate an unexplained condition, resulted in the Trainee GP I saw, discovering an unrelated heart condition. On checking my heart rate and subsequent ECG my heart rate was found to be dangerously excessive. I was totally unaware and displayed no other symptoms so you can imagine my shock and surprise. The GP calmly explained that I needed to be taken to A&E and that she had called 999 for an ambulance. In a very short time the ambulance arrived and two amiable very professional paramedics monitored my heart and transported me directly to Queens. What followed over the next 48 hrs was a totally enlightening experience. 1st impression was in the resus dept the handover from paramedics was thorough & comprehensive a Cardio Nurse & Doctor advised me of my condition in plain English and explained the treatment options as they proceeded. Unfortunately they were not effective and I was soon transferred to the Cardio Ward. It was here where I was enlightened on how efficient and professionally the dept ran. The individual attention and information given was 2nd to none. Talking to the Ward Sister, Nurses, Student Nurses and Doctors it was evident that the Training and Ward management had resulted in a very competent professional, commited and apparently happy workforce. This reinforced my already very confident feeling that I was in the hands of a competent caring number of individuals who new their job inside out and had the common goal of nursing patients back to good health. My first night on the ward was sleepless mainly due to my fascination in the way the ward operated throughout the night. I was impressed by the way all staff carried out their routine tasks, there was no shirking of responsibilities, all had their jobs to do and did exactly that, even though they worked what I consider to be very long shifts of I think around 13 hours plus day in day out. Other points equally worthy of comment were the high standard of cleanliness and maintenance of the hospital fabric. I in common with others form my first impressions of an establishment from these two factors, if either are below par it reflects negatively on the whle establshment and affects patients and visitors perceptions and surely affect staff morale. I have looked at other reviews and concur with some on simple shortcomings in other depts which I am sure could benefit from sharper management, although I admit my experience of those depts has been fleeting but nevertheless satisfactory. Last but definitely not least, I must comment on the good standard of meals provided by the hospital as regards menu, quality and quantity. I would be pleased for you to pass on my comments to all, including, Cleansing, Catering, A&E, Cardio Ward, and if possible the Ambulance Service and the Trainee GP at Alrewas Surgery. My treatment at Queens is ongoing and I look forward to a satisfactory outcome

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Response from Queen's Hospital, Burton Upon Trent

Dear Mr Kendall Thank you for your kind words, we are very glad to hear that your experience of care at our hospital was a positive one. We will be sure to share your feedback with all our colleagues who have been involved with your care. We wish you well in your recovery. Kind regards PALS team