"ankle injury"

About: Hull Royal Infirmary

I went to A&E last Monday evening for a suspected sprained ankle. The directions were not clear as where we should go - having got there and booked in, the waiting area was stiflingly hot - obviously no air conditioning although there was mood lighting! After a few moments, I was feeling very nauseous because of the heat so my daughter wheeled me into the corridor where it was marginally cooler. After 11/2 hours of waiting a nurse came and demanded that I move out of the wheelchair and onto a seat saying she needed it for someone who couldn't walk. I hopped over to a chair - at which point she realised I was in the same condition but took it away anyway. After another hour I was finally called in for a 10 minute consultation and discharged home. I honestly cannot understand why it should take so long. I'm beginning to think people are deliberately left waiting in the hope that they will get better on their own and go home. I would just ask why make the wait so unpleasant with unbearable heat?

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Responses

Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience within our Emergency Department and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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