"Bone infection and the reason it's there!"

About: Crosshouse Hospital / Trauma & orthopaedics Golden Jubilee National Hospital / Trauma & orthopaedics

(as the patient),

I had an accident smashed leg (femur, ankle, heel), I have had three operations on my foot and one on my femur, every operation I have had an infection and have had to be admitted to try and get it fixed and had out patient treatment.

The surgeon on two occasions I have had to prompt his secretary to gain an appointment to get operational stitches out in general terms his communication skills are not good.

I have been in a lot of pain for three years whilst the surgeon has bumbled from lots of screws and plates to no screws and plate to screws and partial dis mobility all the time suffering pain and infections.

I was getting worried about my pain and the fact that again the operation I had six months previous in January hadn't seem to help and had increase my pain and my mobility had got a lot worse and again my foot was badly infected, so I asked my GP if I could have a second opinion and I received a appointment to at the golden Jubilee in Glasgow.

On the Tuesday I had an appointment at Crosshouse and had X-rays taken to which the consultant stated that the operation hadn't taken yet and I had to come back in six months, on the Thursday at the Golden Jubilee having a consultation using the same X-rays, the consultant was very worried about the state my foot was in with the amount of infection that was in my foot and in my BONES and that it needs operated on to remove the two screws that are in my foot as they aren't doing and aren't going to do anything to help and are surrounded by bone infection and had either caused the infection or were put into my foot on top of a previous infection that wasn't cured.

I asked him about the infection and his ability to cure it and he and another consultant agreed that they might not be able to cure it and I have a fifty fifty chance of losing my foot.

Two surgeons one with a it's ok come back in six months cure and the other with a 50%chance we are going to amputate you foot from the same X-ray done in Crosshouse hospital.

I have an operation at the Golden Jubilee in August and I am Not happy with any works that I have had done by my previous consultant at Crosshouse and will be in more pain again because of his bad surgery.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear Limpyfromsaltcoats,

As a radiographer myself, I understand that sometimes complications happen but you do seem to have been particularly unfortunate to experience so much.

I can’t imagine how awful it has been for you having to cope with all the pain, operations and uncertainty over your care and what the best treatment is for you and I am so sorry that you have had all of this to experience.

Is there something else you would like to do about this? For us to look into the specifics of your situation it would really help to speak with you but we will be guided by you. I also wanted to let you know that, if you wish you could complain officially about your care and we can initiate an investigation. We can help you to do that. The Patient Advice Service (PASS) can also help. I would like to encourage you to do this if it is what you feel you want or need to do. I will pass this to the Manager of the services involved for their comments.

Pass – North Ayrshire – 01294 608663, East Ayrshire - 01563 574442, South Ayrshire – 01292 268873 or contact me if there is anything you think I can do to help on 01563 826222, eunice.goodwin@aapct.scot.nhs.uk.

I sincerely hope your treatment now will prevent you having to lose your foot and get things under control.

Best wishes to you and for your future care, I do hope it all goes well.

Eunice

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Response from Christine McGuinness, Communications Manager, Golden Jubilee National Hospital

Dear Limpyfromsaltcoats

We are very sorry to hear that you have had such a negative experience of NHSScotland. At the Golden Jubilee National Hospital we aim to create an environment of continuous improvement and welcome all feedback, good or bad, to help us achieve this goal.

We would like to hear from you regarding your experience to date of your treatment at the Golden Jubilee: please send us an email to Comms@gjnh.scot.nhs.uk or alternatively feel free to give us a call on 0141 951 5195 / 5175.

Kind regards

Communications Department

Golden Jubilee National Hospital

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Update posted by Limpyfromsaltcoats (the patient)

If you read my text it tells of the terrible treatment I received at crosshouse hospital Not The Jubilee.which in my mind is the best hospital that I have been in and the staff are fantastic ..