"Very pleased with service"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Ear, Nose and Throat

(as the patient),

I was very pleased with the service in ENT clinic, we thought we would be much longer waiting, hearing test and seen by consultant in less than an hour.

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Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Dear Lead709

Thank you for your feedback which is much appreciated. Although your referral was processed by the TRAQS team we note that your comments relate to Princess Royal Hospital NHS Trust/Royal Shrewsbury Hospital NHS Trust and as such we are unable to comment on their behalf.

Please may we direct you the Patient Advice Liaison Officer (PALS). They will be able to take your comments further on behalf of the individual hospital concerned.

PALS PRH - 01952 282888

PALS RSH - 01743 261691

Thank you again for taking the time to respond.

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Response from The Princess Royal Hospital

Thank you for your kind comments which will be forwarded to Head and Neck manager to share with the staff Di Davis Patient Advice and Liaison Service

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