Referral by my GP was excellent as was the service of the TRAQS team and the Cardiac Specialist I eventually saw. It was waiting for an appointment date that let everything down. I rang twice after the date passed for when I should have heard. The 1st time my referral letter was found at the bottom of somebodies tray. When I rang the following week the phone conversation was the same until I pointed out I’d been told that the week before. I was then given an appointment for the following week so the problem would appear to be with Admin (short of staff? ) which sadly tainted the whole experience.
"Referral was excellent"
About: Telford referral and quality service (TRAQS) Telford referral and quality service (TRAQS) TF7 4BF
Posted by Melting23 (as ),
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